Track Panel: The AI Transformation of Health Plans
About this recording
Health plans have moved past the pilot question. The real question is whether AI is transforming the operating model or just automating tasks inside a broken one.
Payer leaders examine how AI is reshaping operations, member engagement, and care management — and what genuine business transformation requires.
Who should attend
Health plan executives and payer leaders in operations, member engagement, and care management. Relevant to anyone deciding whether their AI work is changing the operating model or just automating around it.
Who you'll hear from

Paul Wann
Personify Health
Chief Operating Officer

Marvin Richardson
Former CIO for HCSC and healthcare Advisory Boards

Niraj Patel
Coforge
AI Evangelist - AI Center of Excellence

How AI in RCM Is Being Deployed in Practice, Not in Theory
McLaren Healthcare is not running a pilot. A look at what autonomous RCM deployment actually looks like inside a large health system, including what was harder than expected.

The AI Opportunity in Utilization Management
Prior authorization is under regulatory pressure and operational strain. Where AI is delivering genuine value in utilization management — and what separates successful deployments from those that create new compliance and clinical risk.

Buyer's Guide to Healthcare Autonomy Platforms
A CHIME-endorsed framework for evaluating platforms that claim to execute autonomous workflows — and the questions that separate genuine context infrastructure from context-poor automation dressed up as autonomy.